Shipping policy
Last updated: 29 September, 2025
This Shipping & Delivery Policy forms part of our Terms of Service ("Terms") and should be read in conjunction with our main Terms: https://shop.dreamos.ai/policies/terms-of-service.
Please review this Shipping & Delivery Policy carefully when purchasing our products. It applies to all orders placed with us.
Our Shipping Service Levels
Dream XR offers two primary service levels for international shipping:
- Delivery Duty Paid (DDP - Recommended): For most countries and products, we offer an all-inclusive price. The price you pay at checkout includes the product, shipping, and all customs clearance, duties, and taxes. You will receive your order with no hidden fees or paperwork.
- Delivery Duty Unpaid (DDU - Select Products): For certain high-value products like our MR Headset and certain countries, we may offer a DDU option. This allows you to benefit from a lower retail price. With this option, Dream XR covers the cost of shipment to your country, but you, the customer, assume full responsibility for all customs clearance, import duties, and local taxes. You will be responsible for completing any required paperwork and settling these fees directly with your local customs authority upon the goods' arrival.
What Are My Shipping & Delivery Options?
We offer a variety of shipping options. In some instances, a third-party supplier may manage our inventory and will be responsible for shipping your products.
Please note that all shipping costs are calculated at checkout.
|
Location |
Item |
Shipping Cost |
Notes |
|
USA, Canada |
VR Headset/Dream Core Series Accessories |
From US$29 |
For USA DDP Service only: All-inclusive price For Canada DDP Service: All-inclusive price. |
|
All European Union countries |
VR Headset/Dream Core Series Accessories |
US$34 |
DDU only: Excludes Customs Duties and Taxes unless otherwise stated |
|
Everywhere else |
VR Headset/Dream Core Series Accessories |
US$49 |
DDP Service: All-inclusive price. |
|
Southeast Asia (Singapore, Malaysia etc.) |
VR Headset/Dream Core Series Accessories |
From S$5 |
DDP Service: All-inclusive price. |
|
All available regions/countries |
Lens Frames & Custom Lenses |
US$9 |
DDP Service: All-inclusive price. Lens frames & custom lenses may take up to 20 business days to reach you from the time of order. |
|
USA |
Dream Flow Series Accessories |
From US$11 |
DDP (Priority) Service: ~15 business days. All-inclusive price. DDU (Priority Expedited) Service: ~7 business days. Customer responsible for duties/taxes. Except Alaska, Hawaii, Guam & Puerto Rico - DDU only: Customer responsible for duties/taxes |
|
All available regions/countries outside of the USA |
Dream Flow Series Accessories |
From US$15 |
DDP (Priority) Service: ~15 business days. All-inclusive price. DDU (Priority Expedited) Service: ~7 business days. Customer responsible for duties/taxes. |
Important Terms for Delivery Duty Unpaid (DDU) Orders
By selecting the DDU shipping option, you acknowledge and agree to the following:
- Customer Responsibility: You are the importer of record and are solely responsible for the successful customs clearance of your order in your country.
- No Refund Policy: If the product is unable to clear customs for any reason (including but not limited to being rejected, denied, detained, confiscated, or returned to Dream XR), your purchase is non-refundable. Dream XR will not be liable for any costs incurred or the loss of the product due to failed customs clearance.
- Accuracy of Information: It is your responsibility to provide accurate shipping information and to ensure the product complies with your country's import laws and regulations.
Do You Deliver Internationally?
We proudly offer shipping to the regions and countries in the above table. Please note, however, that free standard shipping is not available for international orders.
For orders where the Delivery Duty Unpaid (DDU) option is selected, international deliveries are subject to specific rules, restrictions, and additional costs, including but not limited to customs duties, taxes, and other applicable fees. These additional costs are the sole responsibility of the consumer, and we have no control over their imposition or amount. It is your responsibility to ensure compliance with the import laws and regulations of your country and to cover all applicable additional costs.
What Happens If My Order Is Delayed?
If your delivery is delayed for any reason, we will notify you as soon as possible and provide an updated estimated delivery date.
For consumers in the EU and UK: This does not affect your statutory rights. For further details, please refer to our Terms: https://shop.dreamos.ai/policies/terms-of-service.
Questions About Returns?
For inquiries regarding returns, please review our Return Policy: https://shop.dreamos.ai/policies/return-policy.
How Can You Contact Us About This Policy?
If you have any questions or comments regarding this policy, please contact us by:
Email: support@dreamos.ai